Serving you since 1984

We Serve You As You Serve Others! Welcome to 1st Place Media

Customer Service

TERMS: All orders COD or prepaid. It is the policy that enables us to provide you with professional service, while maintaining low wholesale prices. In other words, we can better SERVE YOU.

 

PRICING: Our pricing has remained very stable, but since sharp increases throughout the industry are still possible, prices are subject to change without notice.

 

SHIPPING: Orders are usually shipped within 24 hours. Almost all orders are shipped UPS; larger orders are shipped by truck if more economical to the customer. Freight charges are not included in product prices quoted. If you need a UPS or freight charge quoted, please contact our office. If you are not able to be at the shipping address to receive the package, please make arrangements to intercept your order.

UPS will hold a package only a short time before returning it to us. In that event, additional freight charges for reshipment will be charged to you.

 

RETURNS: Should you require to return merchandise, you must receive authorization from 1st Place in advance. Please call us and give us the invoice number and the reason for returning the merchandise. You will be given a Return Authorization Number (RAN) which should be written on the outside of the package. In certain cases where the merchandise is not defective, and 1st Place is not at fault, a 10% restocking fee will be charged.

We guarantee all our products against manufacturer defect.

RETURNED CHECKS: If your check is returned to us due to insufficient funds, your account will be charged a $30.00 service fee and handling charge.

 

GUARANTEE

You must be completely satisfied with everything you order from 1st Place. If, for any reason you are not,

we will replace your order, credit you promptly, or refund your money. Call within 30 days

after receipt of merchandise for specific return instructions.

 

He is also the head of the body, the church, and HE is the beginning, the first-born from the dead;

so that He Himself might come to have 1st PLACE in everything. (Colossians 1:18 NAS)

“A place where relationship is 1st”

 

3100 E. Cedar Street Suite #24 Ontario, CA 91761

CALLS ACCEPTED: 24 HOURS A DAY, 7 DAYS A WEEK  

WALK-IN OFFICE HOURS: Monday – Friday 9:00 a.m. to 5:00 p.m.